Terms Of Service
ORDERING
When Ordering online should you have any queries please contact us Monday to Friday (except Public Holidays) between the hours of 9.30am to 5.30pm Saturday 9am to 4pm or online at sales@hiphooray.com.au
PAYMENT
Payment can be made by: Credit Card, Direct Debit, Cheque or Money Order.
Cheques take 5 working days to clear and orders cannot be sent out until clearance has been obtained.
DELIVERY
We try to deliver your goods within 5 working days after receiving your payment.
Should you require the goods sooner they can be sent by 48 hour delivery ( Mon to Fri ) this has to be to an address where they can be signed for. The charge for this is $33.00. Goods can only be delivered Monday to Friday (excluding public Holidays). It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept your delivery, get it delivered to your workplace or a neighbour.
WE CANNOT BE HELD RESPONSIBLE IN THE EVENT THE GOODS GO MISSING OR ARE DAMAGED IF YOU REQUEST THEM TO BE LEFT UNATTENDED OR WITH ANOTHER PERSON IE; SPECIAL DELIVERY INSTRUCTIONS SUCH AS LEAVE WITH NEIGHBOUR, IN SHED, BEHIND GARBAGE BIN.
We (the above company) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, Weather, War or any labour problems or our suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over. If for any reason, we are out of stock of a certain item or items Hip Hooray reserves the right to replace them with an item of similar style, colour and theme at the same price or of greater value. We will, of course choose the most appropriate item as a substitute. (the consumer will be kept fully informed at all times).
PRICING ERRORS
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to dispatch and give you the option of reconfirming your order at the correct price or cancelling.
FAULTY GOODS
Faulty goods must be returned in 7 days of receipt, you need to contact us with the reason why and obtain a returns number. All goods must be returned unused in the original packaging with all tags.
The cost of returns is the responsibility of the customer except in the case of faulty goods please note we are not responsible for returned goods lost or damaged in transit back to us. It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
RETURNS POLICY
You will need to contact us with the reason why and obtain a returns number. All goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund. The following cannot be returned for credit: Wigs, Teeth, costumes or goods that have been personalised or Special ordered for you.
The cost of returns is the responsibility of the customer please note we are not responsible for returned goods lost or damaged in transit back to us. It is the customer's responsibility to obtain a certificate of posting or insure the goods against loss or damage.
Providing the above is adhered to a full refund less our delivery costs will be made within 30 days of receipt of goods, a 25% handling fee applies to all returned goods.
CANCELLATION
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 15 % handling charge, should the order have been dispatched your refund will be less 30% and the post & packing charges. A refund will only be processed once the goods are back in our possession.
CONTACTING US
You can contact us by any of the following methods:
Email: sales@hiphooray.com.au
Mail: Hip Hooray 522 High Street, Maitland NSW 2320
Telephone: 61 2 49339412
Fax: 61 2 49332493
Opening Hours: Monday - Friday 9.30am - 5.30pm and Saturday 9am - 4pm